Returns

You have 15 days from the date you receive your order to request a return through the Nice Things website.

Items must be unused, suitable for resale, and include all original labels.

Please note: We do not offer exchanges (size, color, or item) for online orders. If you want a different item, you must request a return and place a new order, subject to availability.

WANT TO RETURN YOUR ORDER?

1. Request your return online:

   Go to My Account > Orders, select the order you wish to return, and click on “Return”

   This option is available for 15 days after receiving your order.

   • Select the items you want to return
   • Choose the reason for the return

   Guest orders: If you placed your order as a guest, please contact Customer Service at [email protected], and include your order number, the items you wish to return, and the reason for the return. This helps us process your return quickly and efficiently.

2. Prepare the package:
   • Pack the items you wish to return
   • Attach the return label included with your order to the outside of the parcel. This label contains the return address and order barcode, which ensures correct identification at our warehouse
3. Choose the delivery method:
   • Nice Things stores - FREE (Excluding shopping centers, outlets, and stores in Andorra)

     If you have followed the previous steps, you can drop off the package at any of our physical stores.

   • GLS drop-off point - FREE

     After submitting your return request, you will be able to download the GLS return label and locate your nearest GLS drop-off point.

   • Home collection - PAID SERVICE
     • Spain: € 4
     • Portugal, Canary Islands, Ceuta, and Melilla: € 8

     To arrange a home pickup, contact us at: [email protected]. Include your full address and your preferred collection date.

   Note: If you make a second return for the same order, you must arrange the shipment at your own expense.

4. Refund:

   Once we receive your package at our warehouse, the refund will be processed within a maximum of 14 days, excluding any applicable return costs.

   Original shipping costs are non-refundable. For orders that qualified for free shipping, if after the return the total amount falls below €120, shipping costs will be charged.

   Returns that do not follow this process, or that do not include the barcode label on the outside of the package, may be subject to delays.

Any questions?

Write to us at [email protected]
or call the phone number exclusively for online issues: +34 93 487 08 78
Opening hours: Monday to Friday, from 10:00 to 14:00 (CET)