Returns

*All orders placed after June 21st, 2024, will be affected by the new return policy.

You have 15 days from the date of receipt of your order to make a return request on the Nice Things website.

Garments must be unworn, with all original tags, in their original condition and fit for sale.

People who have made a purchase with a guest profile must contact the customer service department to manage their return at info@nicethingspalomas.com.

We don't make exchanges. If you wish to make an exchange (size, colour, as well as exchange items for different products), you should request a return and then place a new order. 

Returns are made under two modalities:

1. Return via Correos Express (CEX), under the following rates per area:
• Spain: €4
• Portugal, Canary Islands, Ceuta and Melilla: €8
2. Return in any of our Nice Things' stores (excluded El Corte Inglés corners, CC Norteshopping and CC Peninsula) would be free of charge.

The steps to follow to make a return are as follows:

1. Request a refund online:

Go to My Account > Orders, select the order you wish to return and click on the "Return" button. The button will appear below the list of items in the order, as long as no more than 15 days have passed since you received your order.

• Check the items you want to return.
• Select the reason for the return.

2. Packaging:

• Insert the items into the package.
• Stick on the outside of the package the sticker you will find inside the order with the shipping address and order barcode.

3. Delivery:

Once the package is prepared, you will have three options:

1. Ask Correos Express to collect your return, at the address of your choice, using the link you will receive in an email from Nice Things.
2. If you live in Spain, you can also go to your nearest post office to drop off your return. When handing in your parcel at the post office counter, please indicate that it is a Correos Express return, and provide your order number (10-character identifier starting with EO0), so that they can print the shipping label.
3. Deliver your package in one of our Nice Things’ stores (excluding shopping centers). It is essential, for this way, to send us an email at info@nicethingspalomas.com informing us: the store where the package will be delivered, the order reference (EO0...), the items you wish to return and the reason of it. In this way, we will avoid adding the return costs to your refund.

4. Reimbursement:

Once the package has arrived at our warehouse, your refund will be made within 14 days, excluding return cost. Returns without the barcode label on the outside may be delayed. Original shipping costs are not refunded.

Do you have any questions? We are happy to help you at info@nicethingspalomas.com or by phone number, exclusively for online incidents, from Monday to Friday from 10:00 a.m. to 2:00 p.m. (CET): +34 93 487 08 78.