Returns

You have 15 days from the date of receipt of your order to request a return through the Nice Things website.

Items must be unused, saleable, and with all original tags attached.

Important: We do not exchange items (size, color, or product) in online orders. If you want a different item, you must request a return and place a new order, subject to availability.

DO YOU WANT TO RETURN YOUR ORDER?

1. Request the return online:

   Go to My Account > Orders, select the order you want to return, and click “Return”

   This option will be available for 15 days from receipt of the order.

   • Select the items you want to return
   • Choose the reason for the return

   Guest orders: If you purchased as a guest, contact Customer Service at [email protected] and provide your order number, items to return, and reason. This helps us manage your return quickly and efficiently.

2. Prepare the package:
   • Place the items you want to return in the package
   • Attach the two labels on the outside of the package:
   • The label with the shipping address and order barcode
   • The prepaid DHL return label
   • If you live outside the European Union, you will receive a customs invoice by email. Print it and include it inside the package
3. Return shipping:

   International returns are made via DHL. Costs vary by country: see the list below for return rates.

   COUNTRIES	COSTS
   Belgium, Germany, Italy, Netherlands, France	€11
   Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia, Sweden	€15

   To ship the package:

   1. Locate your nearest DHL drop-off point here: https://locator.dhl.com/
   2. Select your country and enter your city or postal code.
   3. Select "Ship shipment" and, if necessary, tick the options:
      • "I have a DHL account or a return"
      • "I have printed a DHL label"

   Note: If you make a second return of the same order, this procedure will not be valid. You must arrange shipping on your own.

4. Refund:

   Once we receive your package at our warehouse, we will process the refund within 14 days, excluding possible return shipping costs.

   Original shipping costs are non-refundable. For orders that qualified for free shipping, if, following the return, the total falls below €140, the shipping cost will be charged.

   Returns that do not follow this process, or that do not include the barcode label on the outside of the package, may be delayed.

Need Help?

Contact our customer service team at [email protected]
or call us (online orders only) at +34 93 487 08 78
Hours: Monday to Friday, 10:00 to 14:00 (CET)