Website use and conditions
This document (together with the documents referred to herein) sets out the terms and conditions governing the use of this website and the purchase of products on this website (the "Terms").
Please read these Terms carefully before using this website. By using this website or placing an order through this website, you agree to be bound by these Terms and if you do not agree to all of the Terms, you must not use this website. These Terms may change from time to time. It is your responsibility to read these Terms from time to time, as the terms in effect at the time you use the Website or enter into the Agreement (as defined below) will be the terms applicable to you.
2. USE OF OUR WEBSITE
By using this website and placing orders through this website you agree to:
1. To use this website only for legally valid enquiries or orders.
2. Not to place any false or fraudulent orders. If we reasonably believe that such an order has been placed, we will be entitled to cancel it and inform the relevant authorities.
3. To provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you. If you do not provide us with all the information we require, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into a contract.
3. AVAILABILITY OF THE SERVICE
The items offered through this website are available for worldwide delivery.
4. CONCLUSION OF THE CONTRACT
The information contained in these Terms and Conditions and the details contained on this website do not constitute an offer to sell, but an invitation to contract. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been debited, you will be refunded in full. To place an order, you must follow the online purchase procedure and click on "Authorise payment". You will then receive an e-mail acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as your order constitutes an offer by you to us to purchase one or more products. All orders are subject to acceptance by us, of which you will be informed via an email from us confirming that the product is being shipped to you (the "Shipping Confirmation"). The contract for the purchase of a product between you and us (the "Contract") will only be formed when we send you the Dispatch Confirmation. Only those products listed in the Dispatch Confirmation will be the subject of the Contract. We shall not be obliged to supply you with any products that may have been ordered until we confirm the dispatch of the product to you in a Dispatch Confirmation.
5. AVAILABILITY OF PRODUCT
All product orders are subject to product availability. In this regard, if there are difficulties in the supply of products or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value which you may order. If you do not wish to order such substitute products, we will refund any amount you may have paid.
6. REFUSAL TO PROCESS AN ORDER
We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content of this website. Although we will do our best to always process all orders, there may be exceptional circumstances which require us to refuse to process an order after we have sent the Order Confirmation and we reserve the right to do so at any time, at our sole discretion. We shall not be liable to you or to any third party for removing any product from this website, whether or not such product has been sold, removing or modifying any material or content on the website, or for refusing to process an order after we have sent you an Order Confirmation.
7. SHIPMENT and DELIVERY
The Articles are sold and delivered in the countries listed on the website (see countries). The delivery country must always coincide with the eShop of the country from which the Customer made the purchase. NO MERCY offers different delivery options available depending on the country of destination, as detailed below;
A) Home delivery: Items will be delivered by the courier company selected by NO MERCY. The articles will be sent to the delivery address indicated by the Customer at the time of placing the order. The order placed by the Customer will be delivered within the period indicated below depending on the method of delivery. NO MERCY will make its best efforts to ensure that the service is carried out in the shortest possible time (see shipping conditions and costs). Once the order leaves NO MERCY's warehouse, an e-mail will be sent to the Customer notifying him/her that the order is being shipped. Orders will be sent to the delivery address that the Customer has given in the registration form, so it is important that the Customer pays attention at the time of placing the order, as it will not be possible to change the delivery address data. NO MERCY will not be responsible in case the delivery address is incorrect or incomplete. The Customer will be able to track the status of their order through the "MY ACCOUNT" area within the eShop, by selecting "MY ORDERS". For security reasons, NO MERCY will not send any order to PO Boxes, nor will it accept any order when it is not possible to identify the recipient of the order and their address. The responsibility for Nice Things items will be transferred to the Customer at the time of delivery of the order.
B) Store delivery (only available in Spain): The shipments of the items will be delivered in Nice Things shops. The Customer will select a shop from the list of nearest shops provided. The customer will receive an SMS, an e-mail or a call when your package arrives at the shop and within a maximum period of 15 days you must collect it. After this period, the package will be returned to the central warehouses and it will be understood that the CUSTOMER renounces to the content and will not be able to demand the refund of the order.
If the country of destination is not listed in the table below, please contact our Customer Service team at firstname.lastname@example.org.
Note: delivery times refer to working days - excluding weekends - after the order has left the warehouse. The order placed by the Customer will be delivered within a specified period of time after the order has left the warehouse. Once the order has left NO MERCY's warehouse, an e-mail will be sent to the Customer notifying that the order is being shipped. Orders will be sent to the delivery address selected by the Customer, so it is important that the Customer pays attention at the time of placing the order, as it will not be possible to change the delivery address data.
The Customer will be able to track the status of their order through the "MY ACCOUNT" area within the eShop, by selecting "MY ORDERS". For security reasons, NO MERCY will not send any order to PO Boxes, nor will it accept any order when it is not possible to identify the recipient of the order and their address. The responsibility for the Nice Things Paloma S. articles will be transferred to the Customer at the time of delivery of the order.
8. FAILURE TO DELIVER
If after two attempts we are unable to deliver your order, we will try to find a safe place to leave it. We will also leave you a note telling you where your order is and how to pick it up. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day. In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it terminated. As a consequence of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any event, no later than 30 days from the date on which we consider the Contract to be terminated. In such cases, we shall be entitled to charge you for the transport costs arising from the shipment and from the termination of the Contract.
9. TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS
The risks of the goods shall be borne by you from the time of delivery. You will acquire ownership of the goods when we receive payment in full of all sums due in respect of the goods, including delivery charges, or at the time of delivery (as defined in clause 9 above), whichever is the later.
10. PRICE AND PAYMENT
The price of each product will be the price stated on our website at any given time, except in the case of obvious error. Whilst we try to ensure that all prices shown on the site are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be deemed cancelled and any monies paid will be refunded in full. We will not be obliged to supply you with any goods at the incorrect lower price (even if we have sent you a Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as the incorrect price. The prices on this website include VAT (for purchases in Spain), but exclude delivery charges, which will be added to the total amount due as set out in our Delivery Charges Guide. Prices may change at any time, but (except as set out above) any changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Once you have made your purchases, all the items you wish to buy will have been added to your basket and the next step is to process your order and make payment. You can pay by Paypal and credit cards (Visa/VPay, Mastercard/Maestro, American Express, JCB and Dinners). To minimise the risk of unauthorised access, your credit card details will be encrypted. Once we receive your order, we will pre-authorise your credit card to ensure that there are sufficient funds to complete the transaction. Your card will be charged at the time your order leaves our warehouse. VALUE ADDED TAX In accordance with the provisions of article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.
11. EXCHANGE/RETURN POLICY
13.1. Right to full cancellation of the order. Our Clients, within a period of 14 calendar days from receipt of the order, may cancel the order in its entirety by sending an email to email@example.com, an email notifying the cancellation in which it must reflect as a subject: Order cancellation notice (mentioning the number). After receiving your email canceling the order, NO MERCY will send the Customer an email with the cancellation number. The Client must write the cancellation number in the order attached to the Nice Things items received. The cancellation right will be applicable as long as the Nice Things items are returned in the same conditions in which the Customer received them, together with their complete original packaging, labels and any other accessories related to them. The only address where Nice Things items will be received is NO MERCY SL GAVA, Raurel 33, Poligono Industrial Camí Ral, 08850 Gavá (Barcelona), Spain. NO MERCY recommends that the Customer use a secure and trackable method to send the canceled order, since the Customer will be responsible for any damage caused to the Nice Things Paloma S. items until receipt of the order in the warehouse. of NO MERCY. Likewise, it is recommended that the Client keep the receipt of the shipment of the canceled order, in case of possible eventualities. Upon receipt at the NO MERCY warehouse of the Customer's canceled order, we will determine if the Nice Things Paloma S. items that we have received are in the same condition in which they were sent to you. Nice Things Paloma S. items that have been returned damaged, incomplete, deteriorated, used, dirty or out of time will not be reimbursed and will be made available to the sender Customer and reshipped postage due. If the aforementioned conditions are met regarding deadlines, communications and, where appropriate, the condition of the items, the amount of the order will be refunded to the customer within a period not exceeding 30 days.
13.2 Exchanges and Returns In addition to the rules on Distance Selling, NO MERCY allows the Customer to return or exchange (replacement for another item) within FIFTEEN (15) calendar days from the date of receipt of the order with the exceptions provided in this Clause. Both for the exchange or return, the following requirements must be met: a) The items must be in perfect condition, in their original packaging, with all the labels, and within the allowed period, otherwise they cannot be exchanged. or return. b) The customer must send the delivery note and the exchange or return order, which can be obtained in MY ACCOUNT> MY ORDERS, together with the product to be returned. To make a change, the client must follow the following procedure:
Step 1. Proceed to make a return from My Account / My Orders. Select the order to return, indicate the reason and shipping method.
Step 2. Packing: (i) insert the returns sheet and the items in the package (ii) paste the sticker that will be inside the package on the outside of the package.
Step 3. Request collection: Confirm in an email firstname.lastname@example.org the collection address and the order number, and we will coordinate the collection with the carrier. In case of return in store, we will notify you of the closest one.
Step 4. Carrier: Deliver the sealed package to the carrier.
Step 5. Refund: Once the package has arrived at our warehouse, the refund will be processed within a maximum period of 10 days. When the return has been selected in the same form of payment in which the order was made, the amount of the return will be paid according to the conditions of the Client's bank. Usually, if you have paid with a credit card, the payment is made at the time of settlement, and if you have paid with a debit card, it will be paid within a maximum period of ten (10) days. . Items that have been returned damaged, incomplete, deteriorated, used, dirty or out of time for reasons attributable to the Customer will not be reimbursed and will be made available to the sender freight collect or the item will be left available to the Customer to proceed to its withdrawal within a maximum period of sixty (60) calendar days. After this period, it will be understood that the Client renounces the article, without being able to demand any responsibility from NO MERCY. During the period in which the improperly returned item was in the facilities of NO MERCY, no responsibility will be derived for the custody or deposit. NO MERCY reserves the right to reject any return that does not meet any of the aforementioned conditions.
13.3 Returns of defective products In cases where you consider that at the time of delivery the product does not conform to the provisions of the Contract, you must contact us providing the data of the product as well as the damage suffered email@example.com. We will proceed to carefully examine the returned product and we will notify you by e-mail, within a reasonable time, if the return or replacement of the product is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate. The amounts paid for those products that are returned due to some defect or defect, when it actually exists, will be fully reimbursed, including the delivery costs incurred to deliver the item. The refund will be made in the same means of payment that was used to pay for the purchase. The rights recognized by current legislation are protected.
12. LIABILITY AND DISCLAIMER OF LIABILITY
Except as otherwise expressly provided in these Terms, our liability in respect of any product purchased from us shall be strictly limited to the purchase price of such product. Notwithstanding the foregoing, our liability is not excluded or limited in the following cases: 0. in the event of death or personal injury caused by our negligence; 1. in the event of fraud or fraudulent misrepresentation; or 2. in any matter where it would be illegal or unlawful for us to exclude, limit or seek to exclude or limit our liability.
Notwithstanding the preceding paragraph and to the extent permitted by law, and except as otherwise provided in these Terms, we will not accept any liability for the following losses, however arising: iii. loss of revenue or sales; iv. loss of business; v. loss of profits or loss of contracts; vi. loss of anticipated savings; vii. loss of data; and viii. loss of management time or office hours. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted or obtained through this website unless otherwise expressly stated on this website. All product descriptions, information and materials contained in this website are provided as a matter of fact and without express or implied warranties of any kind. To the extent permitted by law, we exclude all warranties, except those that cannot be lawfully excluded to consumers and users. The provisions of this clause shall not affect your statutory rights as a consumer and user, nor your right to withdraw from the Contract.
13. RESALE AND DISTRIBUTION
This purchase channel is restricted to consumers or final recipients of the products, and any professional activity of resale, agency or distribution of the products purchased is therefore prohibited.
14. WRITTEN COMMUNICATIONS
Applicable law requires that some of the information or communications we send to you be in writing. By using this website, you agree that most of these communications with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with any legal requirement that they be in writing. This condition will not affect your statutory rights.
Subject to the provisions of clause 19 above and unless otherwise stipulated, we may send communications to you either by e-mail or to the postal address provided by you when placing an order.
Notifications shall be deemed to have been received and to have been properly made at the same time as they are posted on our website, 24 hours after an e-mail has been sent, or three days after the date of posting of any letter. In order to prove that the notification has been made, it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, properly stamped and duly delivered at the post office or in a letter box and, in the case of an e-mail, that it was sent to the e-mail address specified by the recipient.
16. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The Agreement is binding on both you and us and our respective successors, assigns and successors in title.
You may not convey, assign, encumber or otherwise transfer a Contract or any of the rights or obligations under it to or for you without our prior written consent.
We may transfer, assign, charge, encumber, sub-contract or otherwise transfer a Contract or any of our rights or obligations under it to or for us at any time during the term of the Contract. For the avoidance of doubt, such assignments, transfers, assignments, encumbrances or other transfers will not affect any statutory rights you may have as a consumer or void, reduce or otherwise limit any express or implied warranties we may have given to you.
17. EVENTS BEYOND OUR CONTROL
We shall not be liable for any failure or delay in the performance of any of our obligations under a Contract which is caused by events beyond our reasonable control ("Force Majeure").
Force Majeure shall include any act, event, default, omission or accident beyond our reasonable control, including but not limited to the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or undeclared) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Inability to use trains, ships, planes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
- Strike, failure or accidents in maritime or inland waterway transport, postal or any other type of transport.
Our obligations under the Contracts shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable endeavours to bring the Force Majeure Event to an end or to find a solution that will enable us to perform our obligations under the Contract despite the Force Majeure Event.
Our failure to require your strict performance of any of your obligations under a Contract or these Conditions or our failure to exercise any rights or remedies to which we may be entitled under such Contract or these Conditions shall not constitute a waiver or limitation of such rights or remedies or relieve you of any such obligations.
No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy under the Contract or the Conditions.
No waiver by us of any of these Terms or of any rights or remedies under the Contract shall be effective unless it is expressly stated to be a waiver and formalised and communicated to you in writing in accordance with the Notice section above.
19. PARTIAL INVALIDITY
If any of these Conditions or any provision of a Contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of nullity.
20. FULL AGREEMENT
These Terms and any document expressly referred to in these Terms constitute the entire agreement between you and us relating to the subject matter of the Contract and supersede any prior covenant, agreement or promise made between you and us orally or in writing.
You and we acknowledge that we have consented to the conclusion of the Contract without having relied on any representation or promise made by the other party or which could be inferred from any statement or writing in the negotiations between us prior to the Contract, except as expressly referred to in these Conditions.
Neither you nor we shall have any remedy in respect of any untrue statement made by the other party, whether oral or written, prior to the date of the Contract (unless such untrue statement was made fraudulently) and the only remedy available to the other party shall be for breach of contract in accordance with the provisions of these Conditions.
21. OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to revise and amend these Terms at any time.
You will be bound by the policies and Terms in effect at the time you use this website or place each order, unless we are required by law or governmental action to make retroactive changes to such policies, Terms or Privacy Statement, in which case any such changes will also affect orders previously placed by you.
22. COMMENTS AND SUGGESTIONS
We welcome your comments and suggestions. Please send us such comments and suggestions via our contact form.
1. INTELLECTUAL AND INDUSTRIAL PROPERTY
1.1 The User acknowledges that all the elements of the Store and of each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of its contents, and the computer programs used in relation to them, are protected by the intellectual and industrial property rights of NO MERCY S.L. itself or of third parties, and that the General Conditions do not grant the User any rights other than those specifically contemplated therein in respect of these industrial and intellectual property rights.
1.2 Unless authorised by NO MERCY S.L. or, where appropriate, by the third party holders of the corresponding rights, or unless legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The User shall use the materials, elements and information accessed through the use of the Store solely for their own needs, and undertakes not to carry out any direct or indirect commercial exploitation of the materials, elements and information obtained through the same.
1.3 The User shall refrain from circumventing or manipulating any technical devices established by NO MERCY S.L. or third parties in the Store.
2. DATA PROTECTION
2.1 In compliance with Law 15/99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as information from transactions carried out, will be included and kept in a file for processing, property of NO MERCY S.L, until cancellation is requested. The treatment will be destined to the development and execution of the sale, the personalised attention of the products and services that you acquire and the improvement of this attention, as well as the promotion of products and services of NO MERCY S.L. and of third companies linked to NO MERCY S.L.
You are also informed that your data will be made available to associated companies for the purposes indicated/ NO MERCY S.L. will treat these data with the utmost confidentiality, being the sole and exclusive recipient of the same, and will not make any transfers or communications to third parties other than those indicated by the regulations in force.
The user expressly authorises NO MERCY S.L. to send commercial communications and promotional offers and competitions, including by electronic means, by NO MERCY S.L. and the aforementioned entities.
2.2 The User may at any time exercise their rights of access, rectification, opposition or cancellation by contacting NO MERCY S.L. or by sending an e-mail to firstname.lastname@example.org, enclosing a copy of their N.I.F. or substitute identification document.
2.3. The answers marked with * on the registration form are compulsory. Failure to answer them will prevent the selected products from being purchased.
3.1 NO MERCY S.L. will facilitate the use of personal passwords to the user who registers as such on the Website. These passwords will be used to access the services provided through the Website. The user must keep the passwords in the strictest and absolute confidentiality under his or her exclusive responsibility, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User undertakes to notify NO MERCY S.L immediately of any unauthorised use of his or her password, as well as any unauthorised access by third parties.
4.2 If the User does not want a cookie to be installed on his/her hard disk, he/she must configure his/her Internet browser not to receive them. The User is also free to destroy cookies. If the User decides to deactivate cookies, the quality and speed of the service may be reduced and the User may even lose access to some of the services offered in the Shop.
5. GOVERNING LAW AND JURISDICTION
These general conditions are governed by Spanish law. Any dispute arising from the interpretation or execution that may arise in relation to the validity, interpretation, fulfilment or termination of this contract shall be subject to the jurisdiction and competence of the Courts and Tribunals of the City of Barcelona, waiving any other jurisdiction that may correspond to the User, provided that the applicable legislation so permits.