Returns

You have 15 days from the date of receipt of your order to request a return through the Nice Things website.

Items must be unused, in a resalable condition, and with all original tags attached.

Important: We do not make exchanges (size, color, or item) on online orders. If you want a different item, you must request a return and place a new order, subject to availability.

DO YOU WANT TO RETURN YOUR ORDER?

1. Request the return online:

   Go to My Account > Orders, select the order you want to return, and click “Return”

   This option will be available for 15 days from the date of receipt of the order.

   • Select the items you want to return
   • Choose the reason for the return

   Guest orders: If you purchased as a guest, contact Customer Service at [email protected] and provide your order number, the items to be returned, and the reason. This helps us manage your return quickly and efficiently.

2. Prepare the package:
   • Place the items you want to return in the package
   • Attach the two labels on the outside of the package:
   • The label with the shipping address and order barcode
   • The prepaid DHL return label
   • If you live outside the European Union, you will receive a customs invoice by email. Print it and include it inside the package
3. Shipping the return:

   International returns are made with DHL. Costs vary by country: see the list below for return fees.

   COUNTRIES	COSTS
   Albania, Andorra, Belarus, Bosnia and Herzegovina, Vatican City, Gibraltar, Iceland, Faroe Islands, Jersey, Liechtenstein, North Macedonia, Moldova, Montenegro, Norway, United Kingdom, San Marino, Switzerland, Ukraine	15 €
   Africa, America, Asia and Oceania	25 €

   To send the package:

   1. Locate your nearest DHL drop-off point here: https://locator.dhl.com/
   2. Select your country and enter your city or postal code.
   3. Select "Ship a shipment" and, if necessary, check the options:
      • "I have a DHL account or a return"
      • "I have printed a DHL label"

   Note: If you make a second return for the same order, this procedure will not be valid. You must arrange the shipment yourself.

4. Refund:

   Once we receive your package in our warehouse, we will process the refund within a maximum of 14 days, excluding possible return shipping costs.

   Original shipping costs are non-refundable.

   Returns that do not follow this process, or that do not include the barcode label on the outside of the package, may experience delays.

Need help?

Contact our Customer Service team at [email protected]
or call us (online orders only) at +34 93 487 08 78
Hours: Monday to Friday, 10:00 to 14:00 (CET)